FAQ
At Pouleyn, we believe it is important that you can build your dream project with peace of mind. That is why we have compiled the most frequently asked questions from our customers – from practical information to maintenance tips and advice on delivery and installation. This allows you to find answers quickly and clearly.
Do you still have a specific question or would you prefer personal advice? Our team is always there for you.
Warranty & repairs
How do I report damage?
How do I report damage?
Has a car crashed into your gate? Has a storm damaged your gate? Report the damage via this link and send us clear photos. We will contact you within 48 hours.
How long is the warranty on my Pouleyn products?
How long is the warranty on my Pouleyn products?
The statutory warranty period applies, depending on the type of product and use. You will also receive the warranty conditions when you place your order.
What exactly does the warranty cover?
What exactly does the warranty cover?
Your warranty conditions are available via the QR code on your user and maintenance information. You will also receive these when you place your order, together with the maintenance instructions. Be sure to check our general terms and conditions. You will receive these with your quote and they can also be found on our website
What should I do in the event of an urgent fault?
What should I do in the event of an urgent fault?
Please contact your personal contact person at Pouleyn or request assistance here. We will contact you within 8 working hours.