Want to design your own?

Configure your garden gate here

Our service

At Pouleyn, our involvement does not end after installation. We remain available for advice, maintenance and service – quickly, professionally and with an eye for your investment. We are happy to tell you more about this on this page.

Do you already have a Pouleyn gate? Scan the QR code on your gate for access to more information about maintenance, interventions and warranty, and to access our webshop.

Need urgent assistance?
Intervention

Is your gate not opening or closing?

Is your gate not opening or closing? Be sure to check our FAQ page. You can solve some problems yourself with the tips you find there, but if necessary, our service team is ready to come to your location quickly.

Request assistance here
Time for a thorough service

Call on our maintenance team

At Pouleyn, our work does not stop after installation. With the right maintenance, your gate will retain its quality and functionality. Contaminated motors or stuck parts can cause major damage to your gate. Therefore, request maintenance annually or biannually. Our team will check the emergency battery, test the manual release, clean the motor boxes and lubricate moving parts. This ensures that your gate continues to operate reliably and safely.

You can request maintenance via the link below. Please clearly state the type of gate (sliding gate, swing gate or sectional gate).

Request maintenance
Cleaning

Would you like to have your gate cleaned?

A clean gate not only looks better, it also continues to function better. Thanks to our own cleaning procedure and private label products, your gate will shine again like it did when it was first installed. This protects the wood and reduces the risk of premature wear and tear. You can request a cleaning service via the link below. This can be scheduled from March to September.

More info
Damage

Has your gate been hit by a car or perhaps damaged by a storm?

Has a car crashed into your gate? Has a storm damaged your gate? Report the damage via the link below and be sure to send us clear photos. We will contact you within 48 hours.

Report your damage here

Frequently asked questions (FAQs)

Do you have a practical question about your gate, windows or doors? Would you like to know more about maintenance, operation or planning? Take a look at our frequently asked questions and find the right answer straight away – quickly, clearly and up to date.

Go to our frequently asked questions

Our 6 promises

01

Service upon purchase

Do you prefer modern or timeless? Do you need advice on realising your dream home? Visit our inspiring showroom, where you can discover our materials and vision. Our enthusiastic and highly qualified sales staff are happy to assist you.

02

Service during installation

Exclusive customisation requires professional installation service. Our experienced installers are all professionals who deliver perfect work down to the smallest details.

03

Aftersales service

From adjusting the motor to treating your gate with hydro oil, Pouleyn attaches great importance to aftersales. We are therefore happy to offer you a maintenance contract whereby our team takes care of this maintenance, allowing you to enjoy your gate without any worries.

04

Warranty

In order to guarantee an excellent life-cycle, Pouleyn subjects its gates to a cycle test. This means we stand behind our product 100%, and you can enjoy a ten-year warranty. Accessories and motorisation come with a two-year warranty.

05

Always at your service - 7 days a week (only in Belgium)

Our team of skilled specialists is at your service seven days a week. A malfunction or technical defect? You can count on our specialised intervention team!

06

Motorisation service

Thanks to our many years of experience in the field of automation, we can assist you with any motorisation problem. Pouleyn has its own experienced professionals, so you don't need to contact an external partner. This allows us to offer you, our customer, stability and continuity.